Overview
This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Streakzy platform (the "Platform").
At Streakzy, we act as an intermediary connecting you with local sellers and merchants. All refund and cancellation requests are governed by the specific terms set out below.
Order Cancellation
We understand that plans can change. Cancellations will only be considered under the following terms:
- Cancellations will only be considered if the request is made 1 day of placing the order.
- However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.
- In such an event, you may choose to reject the product at the doorstep.
Perishable Items
Please note that cancellations are not accepted for perishable items:
- Streakzy private limited does not accept cancellation requests for perishable items like flowers, eatables, etc.
- However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
Damaged or Defective Items
If you receive a damaged or defective item:
- In case of receipt of damaged or defective items, please report to our customer service team.
- The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end.
- This should be reported within 1 day of receipt of products.
Expectation Discrepancies
In case you feel that the product received is not as shown on the site or as per your expectations:
- You must bring it to the notice of our customer service within 1 day of receiving the product.
- The customer service team after looking into your complaint will take an appropriate decision.
Warranty Products
For products that come with a manufacturer's warranty:
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
Refund Processing
Once a refund is approved:
- In case of any refunds approved by Streakzy private limited, it will take 10 days for the refund to be processed to you.